SHIPPING POLICY

Itsy Bitsy Boo
Last updated: 30 September 2026

At Itsy Bitsy Boo, we're committed to delivering your little one's Halloween outfit as smoothly as possible. Please review our shipping information before placing your order.

1. FREE UK SHIPPING

We are delighted to offer FREE standard shipping on all eligible orders within the United Kingdom.

There is no minimum order value required.

Any applicable delivery charges will be clearly displayed before you complete your purchase.

2. INTERNATIONAL FULFILMENT

To bring you our products, we work with carefully selected overseas fulfilment partners.

Please note that our products are dispatched from overseas facilities rather than directly from the United Kingdom. Consequently, delivery may take longer than it would for products shipped domestically.

We appreciate your patience and recommend placing your order well in advance, particularly if you're purchasing an outfit for Halloween or another special occasion.

3. PROCESSING AND DELIVERY TIMES

Once your order has been placed, it will be forwarded to our fulfilment partner for processing and dispatch.

Your estimated delivery timeframe will be communicated before you complete your purchase.

Please be aware that processing and delivery are separate stages. Delivery estimates may be affected by international transportation, customs processing, public holidays and circumstances outside our immediate control.

We will make reasonable efforts to keep you informed of significant delays.

We recommend checking the estimated delivery date carefully before purchasing for a particular event.

4. ORDER CONFIRMATION AND TRACKING

After placing your order, you will receive an order confirmation email.

Once your order has been dispatched, we will provide tracking information where available.

Please allow some time for tracking updates to appear after your parcel has been handed to the delivery carrier.

If you have questions about your order, please contact our customer support team.

5. CUSTOMS AND IMPORT CHARGES

As our products are dispatched internationally, orders may undergo customs processing before entering the United Kingdom.

Any applicable taxes or delivery charges payable by customers will be disclosed before purchase.

If an unexpected customs or import charge is requested, please contact us before making payment so that we can investigate and resolve the issue.

6. DELIVERY DELAYS

Although we aim to deliver orders within the estimated timeframe, international shipping can occasionally experience unexpected delays.

If we become aware of a significant delay affecting your order, we will endeavour to keep you informed.

If your order does not arrive within the agreed delivery period, please contact us.

Under UK consumer law, goods must generally be delivered within 30 days unless a different delivery timeframe has been agreed.

Where delivery is delayed, you retain your applicable statutory rights, including the right to cancel and receive a refund in circumstances provided by law.

We understand that Halloween costumes are often purchased for a specific date. If timely delivery is essential, please contact us before ordering.

7. INCORRECT DELIVERY INFORMATION

Please ensure that your delivery address and contact details are accurate when placing your order.

If you notice an error, contact us immediately at habeebhabeps3@gmail.com.

We will do our best to request corrections before dispatch. However, changes may not be possible once an order has entered the shipping process.

Your statutory consumer rights remain unaffected.

8. LOST OR MISSING PARCELS

If your order has not arrived within the expected timeframe, please contact us.

We will investigate the issue with our fulfilment and delivery partners.

Where a parcel is confirmed lost or cannot be delivered, we will provide an appropriate resolution, including a replacement or refund where required.

We remain responsible for your order until it has been delivered to you or someone you have nominated to receive it, subject to applicable law.

9. RETURNS AND REFUNDS

If you change your mind after receiving your order, you generally have 14 days from delivery to notify us that you wish to cancel your purchase.

Please refer to our Returns & Refunds Policy for full information about cancellations, return postage, refunds and faulty products.

Returns are handled through our designated UK returns address.

10. CONTACT INFORMATION

For questions about shipping, delivery or your order, please contact us.

Itsy Bitsy Boo

12 Jesmond Avenue
Wembley
HA9 6EA
United Kingdom

Email: habeebhabeps3@gmail.com

We aim to respond to customer enquiries as promptly as reasonably possible.

Thank you for shopping with Itsy Bitsy Boo!