TERMS AND CONDITIONS

Itsy Bitsy Boo
Last updated: 30 September 2026

Welcome to Itsy Bitsy Boo! These Terms and Conditions explain the rules governing purchases made through our website.

By placing an order with us, you agree to these terms. Nothing in these terms affects your statutory rights under UK consumer law.

1. ABOUT US

Itsy Bitsy Boo is a UK-based online retailer specialising in baby Halloween costumes and clothing.

Our website is powered by Shopify, which provides our ecommerce platform and secure checkout facilities.

Business name: Itsy Bitsy Boo
Business address: 12 Jesmond Avenue, Wembley, HA9 6EA, United Kingdom
Email: habeebhabeps3@gmail.com

2. PRODUCTS AND DESCRIPTIONS

We aim to ensure that all product descriptions, photographs, prices and sizing information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device's display.

Please review the product description and available sizing information carefully before purchasing.

Our products are intended to be used in accordance with their labels, instructions and accompanying safety warnings.

Adult supervision is recommended when babies and young children wear costumes. Please follow all product-specific safety instructions.

Nothing in this section limits your rights if a product is faulty or does not match its description.

3. ORDERS

When you place an order, you are making an offer to purchase the selected product.

After placing your order, you will receive an order confirmation by email confirming your purchase.

We reserve the right to cancel an order if a product becomes unavailable or if we identify a genuine pricing error.

If we cannot fulfil your order, we will notify you and provide a full refund of any payment received for the unavailable goods.

If you wish to cancel your order, please contact us as soon as possible.

Your statutory cancellation rights remain unaffected.

4. PRICES AND PAYMENTS

All prices displayed on our website are in British pounds sterling (GBP).

Our baby spider Halloween costume is currently priced at £24.99. Prices may change without prior notice, but changes will not affect orders that have already been accepted.

Any applicable taxes and delivery charges will be clearly displayed before you complete your purchase.

We currently offer free standard UK shipping on eligible orders.

Payments are securely processed through the payment methods available at checkout.

We do not directly store your complete payment card details.

5. SHIPPING AND DELIVERY

We currently deliver to eligible addresses within the United Kingdom.

Available delivery options, estimated delivery times and any applicable charges will be displayed on our website or during checkout.

Orders may be dispatched through our fulfilment partners.

Delivery estimates are provided for guidance unless a specific delivery date has been expressly agreed.

We will deliver your order within the agreed timeframe. Where no timeframe has been agreed, delivery will take place without undue delay and generally within 30 days of entering into the contract, as required by applicable UK consumer law.

If your order is delayed or cannot be delivered, please contact us.

We remain responsible for your order until it is delivered to you or someone you have nominated to receive it, subject to applicable law.

Please ensure your delivery address and contact information are correct when placing your order.

For further information, please refer to our Shipping Policy.

6. RETURNS, CANCELLATIONS AND REFUNDS

Under the Consumer Contracts Regulations 2013, customers purchasing online generally have the right to cancel their order within 14 days after receiving their goods without providing a reason.

To exercise your right to cancel, please email us at habeebhabeps3@gmail.com within this period.

You then have a further 14 days to return your item.

For change-of-mind returns, customers are responsible for return postage costs. We recommend using a tracked postal service.

Once you contact us, we will provide our UK returns address and instructions.

You may inspect and try on your purchase as you would in a physical shop. If handling beyond what is necessary to inspect the product reduces its value, we may make an appropriate deduction from your refund.

Eligible refunds will be processed without undue delay and no later than 14 days after we receive your returned goods or evidence that you have sent them back, whichever is earlier.

Refunds will be made using your original payment method unless you expressly agree otherwise.

For further information, please refer to our Returns & Refunds Policy.

7. FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your item arrives faulty, damaged or incorrect, please contact us at habeebhabeps3@gmail.com.

Please provide your order number and a description of the issue. Photographs may help us resolve the problem more quickly but are not mandatory.

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described.

Customers generally have a 30-day statutory right to reject faulty goods for a full refund. Additional rights, including repair, replacement, price reduction or a refund, may apply after this period.

We will cover reasonable return postage costs where required by law.

Nothing in these Terms and Conditions restricts your statutory consumer rights.

8. EXCHANGES

If you have ordered the wrong size, please contact our customer service team.

Where possible, we may offer an exchange, subject to product availability.

Alternatively, you may return your original purchase under your applicable cancellation rights and place a new order.

9. PROMOTIONS AND DISCOUNTS

From time to time, we may offer promotional discounts or special offers.

Any applicable conditions will be clearly communicated alongside the promotion.

Promotional offers cannot be combined unless expressly stated.

We reserve the right to withdraw or amend future promotional offers. Changes will not affect orders that we have already accepted.

Discounted products remain subject to applicable statutory consumer rights.

10. WEBSITE USE

You agree to use our website lawfully and not interfere with its operation or security.

You must not attempt to gain unauthorised access to our systems or misuse our website in a way that disrupts other customers.

We may take reasonable steps to protect our website and prevent fraudulent activity.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, our original website content, branding, photographs, graphics and designs belong to Itsy Bitsy Boo or are used with appropriate permission.

You may not reproduce our protected content for commercial purposes without the relevant permission.

Nothing in these terms restricts any use permitted by applicable copyright law.

12. PRIVACY AND PERSONAL INFORMATION

We respect your privacy and are committed to protecting your personal information.

We collect and process personal information as described in our Privacy Policy, including information required to process orders, arrange delivery and provide customer support.

Our website uses Shopify and may involve third-party payment processors and fulfilment partners.

Please read our Privacy Policy for further information about how your personal information is processed and your applicable rights.

13. LIABILITY

We are responsible for losses caused by our breach of these terms where those losses are a foreseeable consequence of that breach.

Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms limits your statutory rights relating to faulty or misdescribed goods.

14. CHANGES TO THESE TERMS

We may update these Terms and Conditions to reflect changes to our business, website or applicable legal requirements.

The updated version will be published on our website with its revision date.

Changes will not retrospectively alter the terms of an order we have already accepted unless required by law or agreed with you.

15. GOVERNING LAW

These Terms and Conditions are governed by the applicable laws of England and Wales.

If you are a consumer residing in Scotland or Northern Ireland, you retain any mandatory protections provided by the laws applicable to you.

Nothing in these terms prevents you from bringing proceedings in a court that has jurisdiction under applicable consumer protection law.

16. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, your order or our products, please contact us.

Itsy Bitsy Boo
12 Jesmond Avenue
Wembley
HA9 6EA
United Kingdom

Email: habeebhabeps3@gmail.com

We aim to respond to customer enquiries as promptly as reasonably possible.

Nothing in these Terms and Conditions affects your statutory rights under UK consumer law.